Primary Investigator

Email

Institution

Dawes, Sharon S.

sdawes@ctg.albany.edu

University at Albany - SUNY

Project website

Abstract
This award will provide planning support to test a conceptual framework and associated research methodologies of a multinational research program to study organizational partnerships engaged in the delivery of services to citizens and businesses. The defining characteristic of these partnerships is the voluntary combination of separate organizations into a coherent service delivery system supported by advanced information technologies. The extremely rapid evolution of these technologies has created important new opportunities for governments to redesign services through partnerships with other organizations elsewhere in government, in business, or in the non-profit sector. This research seeks to analyze and document how these new partnerships develop and perform.