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5th WORKING CONFERENCE ON Knowledge Management in Electronic Government (KMGov2004)
Krems, Austria, May 17 Ð 19, 2004

After four successful events of KMGov, we celebrate the 5th anniversary of the IFIP working conference on Knowledge Management in e-Government. KMGov started small with a workshop held in Schärding (A) in 2000. Since the workshops in 2001 (Siena, IT) and 2002 (Copenhagen, DK), the interest has grown tremendously so that the event has turned into an IFIP working conference in 2003 (held in Rhodes, GR).

It is commonly recognised that knowledge management (KM) gains more and more importance in the society. In the private sector, KM has been discussed for nearly a decade. Advanced concepts and systems supporting KM have been developed and are in use. Companies perceive and appreciate the added value of KM as a strategic instrument.

Likewise some years ago, the puplic sector has started to realise the strategic importance of tools and concepts for managing their knowledge resources. Because governments and public administrations deal with information and knowledge by large, this domain is particularly affected to actively practice KM:

much of the work of public authorities refers to the elaboration of data, information and knowledge on citizens, businesses, the society, the market, the environment, laws, politics etc.

Even most products of public administration's and governance's work are delivered in the shape of information and knowledge themselves. This especially applies to policies, management, regulation and monitoring of society, market and environment. Here, one expects great support from adequate KM concepts and tools to exploit the huge knowledge and information resources in an efficient way.

Not only the trend towards the knowledge society calls for KM solutions, current e-Government developments significantly influence the public sector. They require the rethinking of knowledge distribution and management. Ample access to remote information and knowledge resources is needed in order to facilitate

• Citizens' and businesses' oriented service delivery including one-stop service provision
• Citizen participation in democratic matters and politics
• Intra and inter-organisational co-operation between governmental agencies
• Cross-border support for complex administrative decision making
• New forms of performing governmental work through e.g. public-private partnerships
• Governments as the largest customers of the private sector (supporting public tenders and e-procurement in a knowledge based society)
• Councillors and politicians in performing their knowledge-intensive work
• Implementation of e-Government projects withing public authorities.

Effectively supporting these aspects of work in the public sector with KM concepts and tools requires a thorough rethinking of the management of know-how, domain expertise, information resources and knowledge bases. At the same time, the specific problems of public administration and governance (e.g. data protection, security, trustworthiness, etc.) need to be taken into account.

The realisation of e-Government and e-Democracy imply modernisation and re-organisation of governmental work and responsibilities. This has a significant effect on the distribution and shape of knowledge in the respective domain. Apart from that, when introducing new IT into a specific administration, project knowledge on which decisions have been made, why have these been made and how have problems been solved represents valuable knowledge resources for future changes. Support for the collection, elaboration and accessibility of such domain and project knowledge needs to be designed properly.

The annual international working conferences on "Knowledge Management in e-Government" bring together academics and practitioners to discuss and disseminate ideas, concepts and experiences on the many perspectives and issues that deserve attention when developing e-Government/e-Democracy systems supported with effective KM solutions.

We ask for innovative contributions for KMGov2004 which address theoretical, methodological or practical aspects of knowledge and knowledge management in e-Government and e-Democracy Please email your submission (up to 4000 words, single-spaced, 12 pt., formats: pdf, doc, rtf, ps) to Maria Wimmer (wimmer@ifs.uni-linz.ac.at). We kindly ask you to send the submission without author information. Author details and title of paper should be clearly indicated in the email message accompanying the file submission.

Important dates and Proceedings

• One page abstracts are due by October 15, 2003 (optional but recommended).
• Full paper submissions are due by December 1, 2003.
• Notification of acceptance by January 15, 2004.
• Camera-ready papers (long papers up to 12 pages, short papers up to 6 pages) are due by March 1, 2004.
  
  The accepted papers will be published with Springer LNAI (same as LNCS).